This role is responsible for the efficient and effective operation of the Thermo service shop. This position involves supervising a team of technicians responsible for diagnosing and repairing various systems including industrial chillers, dryers, and heat exchangers
ESSENTIAL DUTIES
• Interpret internal and external customer requirements to meet desired outputs.
• Review and approve evaluation reports and repair quotes for internal and external customers.
• Communicate effectively with internal and external customers to understand their needs and address any concerns or questions to ensure satisfaction.
• Effectively manage time and resources to maintain continuous departmental operations.
• Monitor and manage inventory levels of repair parts and supplies.
• Define, create, and implement Thermo group procedures that comply with relevant standards, regulations, and safety protocols while staying informed of regulatory changes and updating procedures accordingly.
• Ensure Thermo group operations comply with relevant standards, regulations, and safety protocols.
• Manage accurate records of repair activities, refrigerant usage, work orders, inventory levels, and equipment maintenance history.
• Operate PIT (Power Industrial Truck) Complete training and certification within the first 6 months on the job.
• Audit, maintain, and coordinate training for all Thermo group personnel.
• Review, Create, and input data utilizing corporate management system software that include drawings, bills of material, operations manuals, maintenance manuals, and product specification.
• Perform independent research on a variety of topics, provide summarized data and present observations.
• Complete assigned tasks while implementing departmental processes.
• Lead and/or participate on teams to accomplish tasks, processes, and corporate directives.
• Travel mainly for the purpose of training or customer support. (minimal)
• All other duties as assigned.
• Record daily activities.
PHYSICAL DEMANDS/WORK ENVIRONMENT
• Capacity to work indoors in an office, laboratory, and/or manufacturing environment.
• Ability to work in a stationary position for prolonged periods of time.
• Capability to lift objects or equipment weighing up to 51 pounds with or without reasonable accommodation.
• Physical aptitude to use basic hand tools in a laboratory and/or manufacturing environment.
• Ability to travel and/or attend meetings domestic and internationally outside of normal business hours.
MINIMUM REQUIREMENTS
• Associate degree in a technical discipline, or the equivalent in appropriate education and experience as determined by management utilizing internal SMC career development criteria.
• Novice understanding to apply project management principles, methodologies, and documentation.
• Ability to operate PIT (Power Industrial Truck) Complete training and certification within the first 6 months on the job.
• Competent at mentoring and motivating others to develop their professional skills and achieve their goals.
• Competent in navigating corporate system software to meet the desired output for internal and external customers.
• Competent understanding of common assembly processes.
• Novice understanding of common material conversion processes in manufacturing.
• Competent understanding of mechanical and electrical systems.
• Novice understanding of EPA section 608 certification.
• Novice in conducting research using corporate resources.
• Novice in brazing using general guidelines.
• Novice understanding of NFPA70E Electrical safety.
• Fluent at efficient use of time to effectively plan and execute multiple duties.
• Competent understanding to utilize basic inspection equipment in a laboratory environment. (multimeter, flow meter, etc.)
• Competent ability to communicate utilizing corporate office software.
• Fluent ability to take verbal and/or written direction on tasks, training, or departmental / company policies.
• Fluent ability to communicate, in English, with internal and external customers tactfully and professionally.