{"tool":"get_job","result":{"requisitionId":"4355-7008","client":"SMC","title":"Inside Support Group 1 - Supervisor ISS","description":"PURPOSE
The Inside Support Supervisor is responsible for the efficient and effective operation of the Inside Sales Support department. This position involves daily supervision of a centralized sales support team that helps to provide \"single point of contact\" world class support to customers, sales personnel, and internal operations in line with corporate objectives. A successful candidate will be competent in all aspects of management and communication utilizing leadership skills to help develop and encourage team members in the group, and must demonstrate a high level of professionalism including respect for colleagues, effective communication, and a collaborative attitude.
ESSENTIAL DUTIES • Interpret internal and external customer requirements to meet desired outputs. • Communicate effectively with internal and external customers to understand their needs and address any concerns or questions to ensure satisfaction. • Implement and maintain group goals, and mentor employees, to achieve department goals while providing regular feedback related to performance metrics. • Develop and communicate employee reviews that include performance metrics, goals, expected results, and career development guidelines. • Support recruiting, hiring, and staffing to meet departmental goals. • Effectively manage time and resources to maintain continuous departmental operations. • Take verbal and/or written directions on projects, training, department/company policies, or objectives. • Support an environment that promotes safety, cleanliness, and quality of workmanship. • Assign tasks for training and career development purposes. • Understand needs and requirements of other departments (inputs and outputs). • Complete assigned tasks while implementing departmental processes. • Lead and/or participate on teams to accomplish tasks, processes, and corporate directives. • Travel mainly for the purpose of training or customer support. (minimal)
PHYSICAL DEMANDS/WORK ENVIRONMENT • Capacity to work indoors in an office, warehouse, and/or manufacturing environment. • Ability to work in a stationary position for prolonged periods of time. • Capability to lift objects or equipment weighing up to 25 pounds with or without reasonable accommodation. • Ability to travel and/or attend meetings outside of normal business hours.
MINIMUM REQUIREMENTS • Associate degree in a related discipline, or the equivalent in appropriate education and experience as determined by management utilizing internal SMC career development criteria. • Competent at mentoring and motivating others to develop their professional skills and achieve their goals. • Competent in navigating corporate system software to meet the desired output for internal and external customers. • Novice in conducting research using corporate resources. • Fluent at efficient use of time to effectively plan and execute multiple duties. • Competent ability to communicate utilizing corporate office software. • Fluent ability to take verbal and/or written direction on tasks, training, or departmental/company policies. • Fluent ability to communicate with internal and external customers tactfully and in a professional manner. • Competent understanding of common corporate operations. • 6+ years (preferred) relevant work experience.
For internal use only: CustSupp001
Req id: 4355","department":" Business & Administration","departmentId":"68ae15cb9f66fa003420c7b1","employmentType":[{"value":"Full Time"}],"datePosted":"2026-06-22T00:00:00.000Z","applyUrl":"https://careers.smcusa.com/apply","attributes":["Sales, Marketing & Product Management"],"recruiterAssigned":null,"address":[{"city":"Noblesville","state":"Indiana","country":"USA","zipCode":46060,"address1":"","location":{"type":"Point","coordinates":["",""]}}],"city":"Noblesville","state":"Indiana","zipCode":"46060","country":"USA","salaryMin":"NaN","salaryMax":"NaN","salRateType":null,"brandId":412027,"createdAt":"2026-06-22T00:00:00.000Z","updatedAt":"2026-06-23T00:15:01.051Z"},"summary":"Job details for Inside Support Group 1 - Supervisor ISS"}