This role is to provide quality engineering, continuous improvement, and documentation support within the organization. This position requires creativity, innovation, mechanical systems design capability, product evaluation, and research. A successful candidate will be competent in the aspects of design and problem-solving utilizing engineering first principles.
ESSENTIAL DUTIES
• Interpret internal and external customer requirements to meet desired outputs.
• Communicate technical knowledge, specification, and direction to internal and external customers.
• Create and analyze data utilizing corporate management system software that include value stream KPIs, performance metrics, SPC data, failure analysis, CAD models and product documentation.
• Develop quality system documentation, including procedures, work instructions and records.
• Complete assigned tasks using predefined departmental processes.
• Hands on technical support for both internal and external customers.
• Provide supplier quality assurance management, including supplier quality improvement, selection and assessments and corrective action follow-up.
• Participate on a team to accomplish given tasks or processes.
• Travel mainly for the purpose of training, customer support, or trade shows. (Less than 10%)
• Coordinate implementation of inspection and test procedures on the production floor, including training.
• Monitor compliance to Quality System requirements through internal auditing and corrective action follow-up.
• Provide support of the resolution on non-conforming material.
• Develop and implement statistical process-control methods for engineering, production, and warehouse processes.
• Coordinate resolution of customer product complaints.
• Support the ISO 9001 based Quality System.
• Develop and implement cost of quality measurements to focus organization on continual improvement
• Coordinate customer complaints/requirements including supporting customer quality initiatives, assist with customer visits to
resolve issues and/or support QA requirements.
• All other duties as assigned to support company goals.
PHYSICAL DEMANDS/WORK ENVIRONMENT
• Capacity to work indoors in an office, laboratory, and/or manufacturing environment.
• Ability to work in a stationary position for prolonged periods of time.
• Capability to lift objects or equipment weighing up to 40 pounds with or without reasonable accommodation.
• Physical aptitude to use basic hand tools in a laboratory and/or manufacturing environment.
• Ability to travel and/or attend meetings domestic and internationally outside of normal business hours.
MINIMUM REQUIREMENTS
• Bachelor's degree in a mechanical or technical engineering discipline or, the equivalent in appropriate education and experience as determined by management utilizing internal SMC career development criteria.
• Competent understanding to apply project management principles, methodologies, and documentation.
• Competent to organize, train and facilitate problem solving teams using statistical based, process improvement methods.
• Competent understanding of Geometric Dimensioning and Tolerancing (GD&T).
• Novice understanding of tolerance as it relates to design intent.
• Novice understanding of common industrial processes and/or controls.
• Competent understanding of Failure Mode and Effects Analysis (FMEA) processes.
• Competent at efficient use of time to effectively plan and execute multiple duties.
• General understanding of common assembly processes.
• Competent understanding of schematics.
• Competent understanding to utilize basic inspection equipment in a laboratory environment. (Calipers, micrometers, flow meter, voltmeter, etc.)
• Novice to utilize advanced inspection equipment in a laboratory environment. (microscopes, CMM, contour/roundness measuring instruments, etc.)
• Competent ability to provide quality planning input to new product introduction and special project teams
• Proficient ability to communicate utilizing corporate office software.
• Competent ability to take verbal and/or written direction on tasks, training, or departmental / company policies.
• Competent ability to communicate, in English, with internal and external customers tactfully and professionally.
For internal use only: Quality001
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