The Account Representative maintains and grows relationships with customers while achieving an assigned sales and growth goal.
This position is responsible for the acquisition of new account revenues, retention and service of existing business customers, and
the continuous pursuit of profitable growth opportunities.
ESSENTIAL DUTIES
• Meet or exceed target sales goals as detailed by Branch and Sales Managers
• Proactive management of strategic accounts
• Serves as the primary contact for assigned customer accounts and is responsible for customer satisfaction.
• Penetrate assigned accounts by selling new or additional products to current buyers, finding additional buyers within the existing customer, and/or selling to additional customer locations.
• Develop relationships with key decision-makers within designated strategic target accounts; respected by customer's top management team.
• Sells the company's complete offering of products and services
• Aware and in pursuit of opportunities for account growth and new business
• Document sales calls, projects, opportunities, contacts, success reports and activity in CRM
• Completes detailed SAP and forecasts as required
• Effectively utilize SMC tools and resources to ensure organizational consistency and efficiency
• Complete market reports as new and relevant information becomes available
• Completes required technical training and development objectives within the assigned time frame
• Demonstrate initiative and proactive skills with co-workers, peers, and customers
• Assist in the training of Sales Trainees and Sales Associates when appropriate
• Successfully complete other duties as prescribed by the Branch Manager/Sales Manager
PHYSICAL DEMANDS/WORK ENVIRONMENT
• Fast paced environment (includes both office and field work)
• Travel with some extended stay away from home
• Physically capable of lifting SMC products and displays up to 50 lbs.
• Varying work hours
MINIMUM REQUIREMENTS
• Completion of the SMC sales training program or equivalent sales and industry experience
• Comprehensive understanding of pneumatic components and their application
• Thorough knowledge and understanding of SMC policies and procedures, preferred
• Thorough knowledge and understanding of SMC product line, preferred
• Basic understanding of competitive product lines
• Excellent communication and problem-solving skills
• Proficient in the use of computers and ability to learn new programs and tools as required